To provide ongoing support and advice on all aspects of corporate responsibility (CR) including reporting, integration of CR across the business, and management of key issues

What did we do?
• Coordinate responses to investor indices – BITC index, LBG
• Manage and coordinate reporting
• Provide expert research and guidance on key issues
• Engage senior management in CR issues
• Review and implement community programme

Result: Maintained retained relationship since 2001. Reporting approach developed to include KPIs and reflect international reach. S&N now included in BITC’s “Top 100 Companies that Count”